![]() Tyre blowouts, damage to the sidewall from brakes not set up correctly or the tyre tread will not be considered warranty in most cases.This will be considered as general wear and tear that comes from BMX riding. We will not cover general wear and tear on tyres cuts or slits, inner tubes, brake pads, cables, chains or bearings.Improper fitting, poor maintenance and abuse derived from neglect or crash damage will not be covered under our Warranty Policy.When you receive an order from us, it’s important to inspect the product before you install it, as it is much easier to resolve an issue before it has been fitted as there is no essence of blame on behalf of the customer due to improper fitting or user error. On the odd occasion that you do experience a problem we want to ensure that we get this resolved for you as quickly and efficiently as possible. We work hard to ensure that all the items that we sell are to the highest standards of quality. Please note we are unable to accept returns on custom wheels or custom bikes. You can read our full warranty policy here. This will vary depending on the manufacturer and the problem itself. ![]() ![]() Please be aware that for a warranty to take place, there is usually a process of getting photographic evidence and / or returning the item back to us. We will keep you updated throughout the process. Please be aware that we may require authorisation from the supplier of the item before we proceed with the warranty claim, so please be patient. In the event of a faulty/defective product, we may need to return the item to the supplier/manufacturer for inspection. My item is faulty, how long will it take? If you believe that you have been sent an item in error or think that it may be faulty, please contact us on 01462 650740 or send an email with details of the error/fault to and we will get back to you with details on how to proceed. ![]() We will refund up to a maximum of £8.00 (unless agreed beforehand in writing). In the event that an item has been sent in error or is faulty, we will pay for the return postage cost. Unless the item has been sent in error or is faulty, it will be the customer’s responsibility for any costs involved in returning an item. PLEASE NOTE this is out off our control and can take anywhere from 2-5 Days, Paypal refunds are usually same day. At the time of placing an order on the website it goes through a verification check via our Citruspay gatway and if for any reason it is declined it will show up on your card as Pending or allocated funds for that payment these are held from your Bank / Card provider to our Payment gateway then on to our bank in the event of a cancel or decline these funds can say allocated or pending till our bank / payment provider release returns the funds back to your account. Please be aware that although refunds are processed straight away, CitrusPay our payment gatway can take up to 5 working days for the amount to show back on to your card this is out of our control.ĭeclined orders on the site. With refunds usually being processed the same day. Returns are typically processed on the day of receipt. How long will it take for my return to be processed? If you can’t print out the returns form, just email or write a note down to send with your parcel to include your invoice number, Name Address phone number and what you would like us to do i.e. refund or replace) and we will do the rest. If you would like to return an item, simply indicate the items that you would like to return and what you would like us to do (i.e. We have a downloadable returns form link or see it at top of the page just hover over it. How do I return an item?Įmail Just send Items back to Dispatch Address below. Please note we can not accept returns on Custom Bike builds or Custom Wheels as these are made to order. If for whatever reason you are unhappy with your purchase, simply return the UNSED item, in its original packaging and we will issue you with a refund or replacement. At Custom Riders we offer a 30-day money-back guarantee. ![]() We want our customers to be able to buy with confidence. ![]()
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